YOUR CONTRACT - PLEASE GO THROUGH THIS CAREFULLY BEFORE BOOKING

These terms and conditions are in accordance with each reservation made through www.airwaysticket.co.uk of 85 Great Portland Street, London, England, W1W7LT. Please read them completely to clarify our commitments and rights. In each term of below-mentioned document any specified record that refers to "us" and "we" assign www.airwaysticket.co.uk (the carrier organization) and mentions to "your" and "you" assign the primary named individual in whose name the booking is being made. The use of our site by you is represented by separate terms and conditions. If you have any contradictions with any part of this document or specific terms, you are requested to not further go any on this site.

We go about as the given figures: a Package facilitator, an operator helping you to book your flight or other travel-related actions (special offers). Our duties to you are as per what travel query you have asked from us. We have attempted our level best to clarify our terms of use below as would be prudent. The entire document is divided into three areas including different kind of terms of use - Section A comprises of conditions that are applicable for a wide range of appointments, Section B contains stipulations that are designed for Package bookings and Section C is for bookings through the agency.

SECTION A - CONDITIONS APPLICABLE TO ALL TYPES OF BOOKINGS

Booking Your Travel Arrangements

Each service offered from our end is liable to availability. Airfares on our site are not guaranteed up till the time they are ticketed. As you make a booking with us, you should confirm that you are approved to acknowledge and do attempt these terms and conditions on your and other travelling companions and moreover, when reserving in excess, one of the individuals, you are responsible for additional payment by every traveller of your booking for whom you are making the flight reservation. Similarly, take a note of that you are responsible of the accuracy of the details you share with us and furthermore for the data was given to us is passed on to every single individual from your travelling journey.

While booking, you are required to make the payments as indicated. Note that till the point the booking is acknowledged from our end and halfway or full instalment has reached us through specified mode and confirmation receipt is received by you, either in the name of www.airwaysticket.co.uk or the travel agency being referred to, no sort of agreement/understanding will appear. Ensure the names gave are right as in the individual’s passport.

When Booking Online

When you book online through us, you are to submit all of the important details/points to us. All entries made online are dealt with and you are in charge of each one of the important details submitted by you, including yet not constrained to the development related information, are prepared and completed and are then accurately entered on the web; that you select right motels, flights, etc.; that the precise components of the significant number of travellers are entered in the passport. Kindly note that we hold no kind obligation regarding any distinction for any information that you gave or the way in which it got entered on the web. You must know that any such irregularity can require certain additional charges on you. While using the credit/charge card to impact the payment, to guarantee it is in your name or you have the consent of the third party in case it isn't yours. The individual card should have the satisfactory amount of money in order to meet the booking charges for the tickets additional approaches which are held by you through us. When we get your booking details and recognize it, we will begin the process (depending upon our accessibility) and the required amount will be obtained from your record. After this, an assertion email including the receipt will be sent to your email address that has been shared with us. No confirmation is given from our end for the changed of any flight plan, package or any novel organization post your booking request. Nor will we give any certification that our online booking organizations are free from malware, powerful contaminations or any similar thing that ruinously influences your system.

When Booking By Telephone

To book with us through a phone, you should impart all the important noteworthy points to us, according to the prerequisites. Ensure that each detail that you share with us should be carefully provided and should match with the details mentioned in your passport. The phone booking affirmation is as anchored as done in composed. We do not ensure the accessibility of any booking until we receive the payment and confirmation for the same from your end. After we acknowledge your booking, the procedure for you will start and the cited charge will be charged from your credit/debit card. After the mentioned formalities, a confirmation email including your receipt will be shared with you on your email address. From this point on, any cancellation made by your end will be chargeable. You must very carefully check all of the details and quickly get in touch with us in case of any disparity as it may be difficult to roll out the improvements later. Whatever be the adjustments in the booking, after it is finished, you will be required to pay the extra charges, containing travel specialist organization's charges and organization expenses.

Payments

The amount due from your side must be paid to us before the date that is specified on the receipt (sent through email) from our end. Kindly note that for some telephonic arrangements/bookings, you might have to make the payment even before you receive the confirmation invoice from our end. You must make the payment on time as the failure to do this might result in cancellation of your bookings which might eventually levy cancellation charges on you. On the off chance that an additional "booking charge" is being connected, it would have been prompted to you while booking. You must note that each instalment/payment which is made through cheques takes around seven days for the clearance. You must also note that the price of the booking (fuel or different additional charges forced by the administration providers) can change/increase till the time you make the complete payment to us. We hold no obligation regarding instalments sent in cash by means of post or dispatch, regardless of whether it is sent by any recorded or enlisted messenger organization or conveyance post.

Information Protection Policy

We make utilization of the data that you provide us with, this is done to initialize your booking process with us and to meet your needs and to make your travel as smooth and comfortable as possible.

Passports, Visa and Health Requirements

It is totally your duty to check your visa, identification and physical/mental well-being related needs and ensuring that your travel reports are all set up.

Visa and Passport: Whatever data you require regarding you in relation with your travel permit and visa, counsel the applicable embassy as the necessities may change with no advance notice and you should be updated with the latest details before departure/booking. Please take note that we are not responsible in case you have been declined entry into any country or flight due to the negligence made by you in regard of submitting important documents required by the country, airline or any other authority. You should carry with you your correct passport with the legitimacy of at least six-month post your date of return. Make sure that you carry your passport, health and visa related necessities for each country including the ones which may be transiting through. If your it is your passport’s final year you must check with the concerned country’s Embassy or visit the passport office. All travellers going to the USA should have machine-readable passports and adhere to any other special conditions.

Individuals travelling to South Africa with children under the age of 18 years are supposed to carry the full unabridged birth certificate of their child/children. Note that before leaving, you must check with the Foreign and Commonwealth Office for any updates in the entry procedure and date guidance for your destination. You can visit www.fco.gov.uk for the same.

Health Well-being

Prior to your flight, contact your health specialist for any updates on travel-related recommendations. According to the recommendations by Foreign and Commonwealth Office (FCO), it is exhorted you to counsel a health expert 4-6 weeks preceding your travel to check for any vaccination or other health measures that you must consider.

In case you fail to comply with our basic necessities regarding visa, passport, health formalities or any other immigration needs, we will not be held responsible for any travel related misfortune, harm or damage. Note that you that you are supposed to repay us in case we go through any loss due to your carelessness in following any of our visa, passport, immigration and health formalities.

Special Requests and Medical Problems

For any special requests or medical issues, you must inform while booking your travel.

We attempt to impart such requirements to our concerned authorities, yet we can't ensure the acknowledgement of each of these requirements from the same. Note that our inability to meet any such prerequisites won't be considered as a breaching of our contract/agreement from our end.

If you are experiencing any health issue or handicap that may cause any issues in your travel, you must inform us about the same before submitting all of the important details required for booking. It is shame that in today’s time also, most of the countries fail to provide the basic requirements for handicapped travellers. If we fail to provide you with the desired medical requirements we hold the right to decline your booking/travel arrangement and hold you accountable for any cancellation charges as well.

Compliance with laws

To conform to each of the traditions, laws, medicate controls and remote trade of each nation visited is completely your duty. We or/and our agents hold the right to deny your booking whenever you are discovered engaging in any illicit movement or acting mischievously in a socially deplorable way, without being accountable to you for any sort of refund or legal claim.

Force Majeure

You will not be paid any compensation nor will we be held responsible for changing or cancelling your travel arrangements due to any unusual instance that lies beyond your control. These conditions can resemble common struggle, war or risk of war, modern question involving fear based oppressor action and its up shots, aviation authority issues, shoot or wild climate conditions, atomic or catastrophic events, unavoidable specialized issues with transport, pandemics and plagues, conclusion or clog of ports or air terminals and other likely activity which is beyond our control or the concerned service benefit provider's hands.

Insurance

As indicated by the agreement with us or the concerned service providing organisation, you are required to have an adequate travel insurance. The protection you pick/buy should cover any unexpected curtailment of your vacation, retraction charges, repatriation and restorative costs involving individual medical mishap and air ambulance.

In case you want to arrange insurance from any other source other than the one that we offer, you should submit all of the important policy details in written composition and a signed indemnity form on behalf of each individual traveller travelling with you to us and our associates sitting abroad, of any obligation regarding any charges that may develop.

Phone Calls

All irregular phone calls made for the booking are recorded for the future preparation and change purposes. These calls are regularly reviewed to offer the most ideal customer services to our clients.

Claims and Complaints

When we go about as an agent, the agreement in concern with your travel booking is made between you and our service provider which is why all of the queries or complaints are routed to them. If you face any issue while you are on your trip, you are supposed to inform the same to agent, supplier or their local supplier as early as possible. If you fail to follow this procedure, there may be less chance to examine and redress your queries/complaints. For this situation, your compensation payable may get decreased or you may not get any as per your circumstances.

If you wish to complain after returning home, you can do so by contacting your service provider and sending the complaint in written form. The name and address alongside contact information of interest of the provider in any of the affirmation reports sent from our end. You are advised to contact the Customer Service to get the most ideal help.

Complete Payment Protection

We offer complete payment protection on all the bookings that are processed on our website. Airways Ticket is fully PCI compliant and all the personal information you input on our website including the credit/ debit card information is fully encrypted. We have ensured that the payment gateway of all the flight bookings made on our website is protected. We comply with the SSL encryption standards and have an authorized certification to process the transactions.

While making a booking, you can seek out for the certificate from your travel agent or else, you can write to us on info@airwaysticket.co.uk and we will share the same with you. This payment protection is extended to everyone who accesses Airways Ticket.

Conditions of the Suppliers

The majority of the services that we offer in all making your holiday ideal are furnished by third-party organisations, their set of terms and conditions of the frame a section in your agreement with us or the concerned service provider. In the issues of International Conventions, a portion of the terms of use may reduce/remove the obligation of the provider towards you. The duplicates of these terms and conditions can be easily obtained from us or the respective service provider.

Jurisdiction

The contract is under the administration of the English Law and if any question emerges between the two parties, it will lie under the locale of England's courts. You may even pick the purview of Northern Ireland and Scotland.

Flights and Flight Travel Documents

It is encouraged to recognize that a flight depicted as "direct" in your ticket isn't always going to be a non-stop flight. The landing and take off timings on the flight ticket are simply estimates and given by the concerned airline companies. They may contrast in view of climate conditions, aviation authority limitations, upkeep/operational necessities or the prerequisite of travellers to registration on time.

In case you fail to reach on time, we won't be able to make any changes as per the requests made by you; these sort of issues are at the sole judgement of the individual airline company.

In flights, your baby ought to be under the age gathering of 2 years on the date of your arrival flight, approved for the newborn child toll which is precisely 10% of the distributed admission.

It is warning to take note of that if any division of your vacation schedule isn't secured without informing the airline, the remaining areas would get cancelled with no earlier insinuation. In the event that this circumstance develops, we won't be able to deal with the duty of paying any expenses caused.

In the event that the flight is alienated from the EU according to its controls, we have the privilege to change the aircraft with no prior notice. After you have received your ticket, you will be informed about any change was done to the separate carrier.

Reconfirming all Flights

To acknowledge the changes made, you should contact the airline or us 72-hours prior to the departure time (given on the ticket). It is enforced to both return flights as well as outbound flights.

Note: we will not hold any responsibility for additional cost levied by the failure to cross-check flights.

Dispatch of Travel Documents and their Checking

The travel documents will be sent to you through the email provided to us and you will be responsible to keep a check whether or not you have received all the relevant documents and their accuracy. Any discrepancy must be informed us without any delay. If you do not reach us immediately, we will not be held responsible and the respective changes may result in additional fees as applicable.

Note: the travel documents will not be shared with you on email till we get the complete payment in the mentioned funds. The travel documents will be dispatched 7 days prior to your departure date. Dispatching the documents through post or fax depends on the company’s discretion and may involve additional cost. At times, if the travel documents are misplaced or get delayed in delivery, note that you will be held responsible to pay the additional fares incurred to arrange and duplicate the copies of your documents. Delayed bookings may require special delivery services. In this case, the delivery charges will be informed while making the booking.

E-Tickets

Some airlines provide only with re-confirmation of your booking on some routes. When flying on an e-ticket route, you can be provided with a hard copy of your ticket, if requested and when authorized. The ticket will cost you certain fees i.e. £10 per ticket, which will be added to your applicable airline payment.

Airline Ticket Refunds

All airline tickets are reimbursed based on a certain administration fee of £75 per ticket, regardless of total tickets you have returned and also, you might be charged with the cancellation fees per ticket imposed by the airline or the consolidator in accordance with the terms of use.

In case, a recoverable airline ticket’s reimbursed amount is less than the mentioned charge, the ticket will be void and becomes completely non-refundable. Until we receive the refunds from the respective consolidator or the airline, your refund will not be initiated. Normally, the flight ticket refund takes around 4-5 weeks from the day of ticket consideration to the airline.

Scheduled Airline Failure Administration Fee

If you have a ticket(s) on a flight that has failed because of insolvency or has stopped flying, there are chances you may lose your money paid for your booking with us. As per the specifications of license provided by the Civil Aviation Authority to keep the customers protected, we ensure that our customers get the complete refund for loss or damage to the limit mentioned below. At times where due to an insolvent winding-up, the scheduled flight is failed: before starting the passenger’s holiday, all money paid by the passenger either as a deposit or the complete payment will be returned; or after the trip of the customer has started: the total amount of the ticket for any flights forming part of your holiday which was cancelled due to the airline failure will be reimbursed as a whole; or in case the trip is curtailed because of the airline failure: the direct return flight’s cost to the UK of same or similar class/standard will be booked as a refund of your monies paid at the during booking.

For administering both the claim or/ and repatriation of travellers, we will charge a fee of administration of the service given by us.

Note: It is not at all optional and the fee is already included in the fare of the airline ticket bought from us.

Flight Changes

The cancellation of the flight, relevant remedies and rights are handled by the terms and conditions of airline related to the carriage. As a result, you might be eligible for:

Carriage on any other flight within the same airline company without an additional charge.

Re-route to your preferred location with a different airline without additional charges

Accept the complete refund and,

Other rights or remedies.

In case of a change in the itinerary schedule before the arrival of your receipt showing the total fare, or prior to your ticket’s issue (regarding either return or outbound), we will do everything feasible to bring it to your notice on behalf of the airlines.

Departure Taxes

To add departure tax on your flight ticket every time is generally impossible. At times it should be paid by you to your country’s Government if you are departing and the same will not be refundable by us.

SECTION B: AGENCY BOOKING AND FLIGHT PLUS ARRANGEMENTS

This section is relevant for reservations we make while being an agent.

The Contract

When you book a Flight-Plus or Individual Components via us, we confirm the booking as the agent for the concerned supplier(s) like the hotel supplier or the airline company and help in a contract with the respective supplier. Note that the contract is subject to all terms and conditions of the supplier. There might be some limitations or exclusions of which the responsibilities lie to you, often with International conventions. If you wish to read a copy of the service supplier’s terms and conditions and international conventions, you can get it by requesting them in a written format. Being an agent, we hold no accountability for any additions or changes or acts or for any service offered by the supplier.

You may purchase hotels, flights, car rental services and transfer services along with other additional services from our website. We offer each component with the help of third-party travel service suppliers. When you book any travel product or avail a service via supplier, you come into contract/agreement with the supplier directly and not with us. Whereas you can customize your own travel package by listing your preference, the particular booking will not be a holiday package booking and therefore, you will not be secured under the Package Travel Regulations. Once the supplier confirms the chosen requirements, the contract formation process can be started.

Changes By You

For changes or cancellations, you are required to request us in a written format and will only be initiated after we receive it. In case you change or cancel your booking, the concerned service provider may apply alteration or cancellation charges on you, as stated in the document of terms and conditions (which can be 100% of the final fare) along with an additional fee per person which will be confirmed while making changes.

Cancellation By You

Air Ticket Refund: Mostly all airline tickets are issued after receiving the full payment while bookings are non-changeable, non-refundable and non-re-routable unless specified otherwise. With respect to any changes to a special fare ticket, there may be a few service suppliers (specifically airline carriers) who might consider a “name change” as a cancellation and may not initiate a refund. If you haven’t used your flight’s outbound portion, the airline might automatically cancel the return sector and no refund might be initiated as no refund clause exists for such past-used tickets. Usually, all the partly-used tickets are non-refundable, also if cancelled within 24 hours prior to departure time.

Other Individual Components: With respect to all Individual Components, the charges remain constant and will be levied on, except your confirmation invoice or when separate cancellation charges are written in the terms and conditions of the provider. Moreover, you may receive the complete refund according to what you have paid. In case, you have paid the deposit, the refund will be applicable for the deposit and if you have made the complete payment, you will get 100% refund of the Individual Component’s price.

We will inform you regarding the updated cancellation or change charges while processing the same.

Changes or Cancellations by the Supplier

You will be informed by us of any cancellations, changes or amendments as soon as possible. When the service provider offers any replacement for the travel arrangements or a complete refund, you will be required to inform us about your preference within the time limit to be specified. In case, you fail to do it, the supplier will assume that you want to receive the complete refund. No liability is accepted from us for any kind of changes or cancellations done to your travel arrangements by the service provider in accordance with your agreement or contract with them.

Payment

If the deposit is paid, you are expected to make complete payment by the due date of balance specified. In case, we do not receive the complete payment within the given due date, your supplier might get notified through us who may revoke the booking and apply the cancellation charges as stated in the terms and conditions of booking. Note that the payment you have made for your travel arrangement, it is held with us on their behalf.

Our responsibility for your booking

The agreement is linked to service supplier(s) and the conditions applicable. Being an agent, we are not responsible for provisions of the travel bookings. Our responsibilities are finite to processing the booking as per your preferences and instructions. Note that we do not have any responsibility for any kind of information that we pass on in good faith from our end regarding the booking. Although we are responsible under any circumstances whatsoever, our maximum responsibility is only limited to the double fare of your booking (or the right part of the total amount when not all the travellers mentioned in the booking is impacted). We do not eliminate any responsibility for cases-related to personal injury or death that come because of our or any of our employee’s carelessness while acting within their employment’s course.