AirwaysTicket respects your privacy and is focused on protecting your personal data. In this data protection policy, we assess and protect your personal details when you go through our website or contact our customer service executive (0204 529 2333) to collect information regarding our privacy rights or how the law of UK protects you under the protection policy.

This policy document is in a layered format therefore you can access different parts of the policy with just a click.

• Who are we?
• How is your personal information collected?
• How do we use your personal data?
• Disclosures of your personal data
• International transfers
• Data security
• Data retention
• Your legal rights

1. WHO ARE WE?

Purpose of this Privacy Policy

Through this policy updated on our site, you get complete information about our purpose and process of collecting and using your personal data. You also get the information necessary to book a flight and subscribe to our newsletter. At AirwaysTicket, we gather your personal details when you contact us on our customer service number. Only those customers are offered and permitted to avail our services who are 16 years of age and above. We do not collect information about children, except for situations where that particular set of details is crucial to complete the booking made by an adult. It is highly recommended to go through this data protection policy document along with fare protection notice when accessing our website to book your flight. You get complete information regarding our measures we follow to gather and safeguard your personal details.

Controller

Personal details you input on our website is assessed by AirwaysTicket. Terms like “Our”, “Us” and “We” depict our company registered under the number 15218620 in England and Wales. Located in the United Kingdom, we are accountable for the personal details and the website itself. Contact us on our below-mentioned customer service number or email id when you have any issue or query regarding protection policy or in case you have any request to use your legal rights.

Contact Details

Full name of legal entity: Airways Ticket Limited

Email address:info@airwaysticket.co.uk

Postal address: 85

GREAT PORTLAND STREET

LONDON

ENGLAND

W1W 7LT

Telephone number: 0204 529 2333

If you have any problem in accordance with our use of your personal information, write a complaint to the Information commissioner’s Office or ICO which is the supervisory authority reliable to safeguard and manage your details. They address these kinds of problems even before you contact them so whenever there is an issue, contact them.

Changes in the Privacy Policy

Ensure that you read the data protection policy thoroughly regularly; this way you get knowledge about any latest updates in the policy. Every detail you input while booking with us should be complete and accurate to the best of your understanding; we utilize the same set of details to complete the booking process and provide our services. If there is any correction in your personal information, notify us prior to the booking completion process.

Third-Party Links

Airwaysticket website includes various site links, some third-party applications and plug-ins. By clicking on any of these links, you authorize these websites to collect and share your personal details. As we have no control over these third-party company sites, therefore we neither have control nor are responsible for their data protection policies and statements. Make sure you read our data protection policies whenever you access our site again.

Data We Collect About Our Customers

Personal details are any kind of information of an individual with which we, as a travel service supplier, could identify that individual and provide our services accordingly. In case that particular information is deleted, it will not be used for identification purpose and will be called Anonymous Data. We are liable for collection your personal information grouped in the following:

• Identity Data includes first name, last name, gender, a username with title, marital status, date of birth and passport number. We may require your passport’s copy to collect all these details.
• Transaction Data includes every detail of payment along with other important data related to services availed from us.
• Financial Data includes bank account and card details; all successful payments are made through WorldPay. Note that we are not permitted to extract your financial data.
• Contact Data includes billing address, email address, contact number and delivery address.
• Technical Data includes location, time zone, browser type and version, operating system, login data, IP address and other technologies on devices used by you to access our website.
• Profile Data includes a username, survey responses, preferences, interests, passport details and feedback.
• Usage Data includes information related to the way you use our website and avail our services.
• Communications and Marketing Data includes information about your communication and receiving marketing preferences.
• Aggregated Data includes demographic and statistical information for marketing and other purposes. We use, share and extract this set of details attained from your personal information; unless this information reveals your identity, according to the law, it is considered your personal data. For example, with the help of Usage Data, we are able to figure out the total percentage of visitors on our website. But if we combine Aggregated Data with your personal details and try to identify you, it is called the Combined Data which comprises your personal information which might be used in this data protection policy.
• Various categories of personal data help us offer you relevant services and benefits on the basis of important details which we collect from you. These important details comprise of information about your health, dietary needs and special medical support such as oxygen and wheelchairs. Moreover, we might request you for health clearance notice from your personal doctor giving the approval to travel with your current medical situation (pregnancy of more than 28 weeks in also included). We at AirwaysTicket make sure that we do not collect any of your personal information which includes your race, religion, caste, ethnicity, sexual life, orientation, political opinions, etc.

Unable to Share your Personal Data

As per the law, we hold no responsibility for our inability to offer or book our services requested by you but only if we collect your personal details to complete your booking process and due to some reason, you are not able to provide us with the same. In such cases, we will inform you while processing your booking.

2. HOW IS PERSONAL INFORMATION COLLECTED?

Various methods are used to extract and use your personal information:

• Retrieving certain data like contact information, full name and financial information while you fill forms via phone, email or post; it is known as collecting details through direct interaction.
• Making your account on our site;
• Requesting for marketing e-mailers;
• Availing our services;
• Subscribing or signing up with us; or
• Giving us relevant feedback

Information related to travel arrangements and requirements is shared with the third-party service providers from our end. It is done in situations where we need to co-ordinate with flights booked directly via the airline company.

We collect your Technical Data while you use our website www.airwaysticket.co.uk. This data includes browsing device, site actions and patterns which is collected through tiny data files called cookies and similar methods are available in our Cookies Policy. We can also collect your technical data when you access other websites using

While using our AirwaysTicket website, we retrieve your Technical Data comprehending your site actions, browsing device and patterns, through cookies and similar methods which are present in our Cookies Policy. Also, we are able to collect your technical information when you access other sites using our cookies.

Third-party or Publicly Available Sources

AirwaysTicket collects your personal information from third-party suppliers in the ways listed below:

l Contact, Transaction and Financial information from payment services (WorldPay) to delivery services.

2 Technical Data:

a) search information suppliers

b) analytics [such as Google]; and

c) advertising networks;

l When booking on behalf of someone else as well, we need all your travel requirements along with personal information of all who are travelling with you and whose booking is being booked with us. It is important to have the permission of everyone prior to sending their personal information and travel preferences to us. In case, your travelling companions need their personal details deleted or modified from our database, they can contact us directly or else their personal details will be accessible only via your account.

3. HOW DO WE UTILIZE YOUR PERSONAL DATA

We are permitted to utilize and process your personal information according to the law. However, we only use them when the law allows us. Listed below are a few situations when we utilize your personal information:

Legitimate Interest

It is our concern to conduct and control our business to enable us to offer our services and secure experience. Before processing your personal details, we balance any kind of impact on you and your legal rights. AirwaysTicket also makes sure that your information is not accessed for any of our interests that are disallowed by the impact on you except when we have your consent. Note that you are permitted to gather further information on how we evaluate our legitimate interests against any impact on you in associated with certain activities by contacting us.

Performance of Contract

To deliver our services and benefits on the basis of your personal information, we take certain measures to fulfil your request prior to going forward with such a contract allowing any legal regulation or obligation that restricts processing your personal details, if required. Take your consent back by contacting us on our customer service number (0204 529 2333) in case you do not want to receive the emails.

Purpose To Use Your Personal Data

We are aware of numerous ways to use your personal information. In the table below, our legitimate interests are mentioned according to your personal details. There is a possibility we may use your personal information apart from legal grounds relying on the purpose of the data usage.

Purpose/Activity	Type of data	Lawful basis for data processing including legitimate interest
New customer registration	(a) Identity (b) Contact	Complete the requested services with you
To complete your travel booking including: Managing payments, fees and charges Giving you information like status updates about the service you have booked with us. Providing booking information to suppliers so that they can complete your booking. Collecting any payments that you owe us.	(a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications	(a) Complete the requested services (b) Required for legitimate interests or to recover due payments
Customer relationship management including: (a) Notify regarding any changes or amendments in terms and conditions or privacy policy (b) Asking you to write a review	(a) Identity (b) Contact (c) Profile (d) Marketing and Communications	(a) Complete the requested services (b) Required to comply but under a legal obligation (c) Mandatory under legitimate interests to keep our information updated and insights on how customers use our benefits.
To protect our business or the website (which includes troubleshooting, data analysis, testing, system maintenance, support, data hosting)	(a) Identity (b) Contact (c) Technical	(a) Necessary for our legitimate interests to run our business, network security, fraud prevention (b) Required to comply with under a legal obligation
Deliver advertisements and website content to customers, and to understand or measure the success of the served advertisement	(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical	Necessary for legal interests to know how the customers make use our services, to improve our marketing strategy and to grow the business
Use data analytics to improve our website, services, marketing, customer relationships	(a) Technical (b) Usage	Necessary for legitimate interests to define types of customers, to keep the website updated and relevant, business development
Suggestions and recommendations about services of your interest	(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile	Necessary for our legitimate interests to develop our services and business growth

Marketing

In accordance with personal information uses, we offer various choices, mainly for advertising and marketing. At AirwaysTicket, we give you a chance to make an informed decision as to what marketing material we should offer you or whether you want to opt-out from receiving it.

Withdraw

It is suggested to contact us on 0204 529 2333 or the third-party suppliers if you do not want to receive our emails consisting latest updates on new deals, packages, etc. This can be done by accessing our site, logging in and modifying your marketing preferences. Please note that, once you withdraw from our service of latest e-mailers, we will still be able to collect your personal details when booking with us or making any transaction using our website.

Third-Party Marketing

We share a set of your personal information with associated outside companies for third-party marketing after receiving a withdraw permits.

Promotional Offers from Us

To assess what you need, have an interest in or form a viewpoint, we collect your personal details such as full name, contact details, website usage and profile data. With the help of these details, we figure out what kind of offers and services might be important for you. We provide you with details of marketing communications along with the personal information you have shared with us whenever you ask us for certain information related to booked travel arrangements.

Change of Purpose

We use your personal data for the reasons we need your data and for other reasons similar to the actual reasons. If you want any sort of explanation or justification on the process of usage of your personal details for another reason than actual purposes, please contact us and we will explain. Whenever we utilize your personal details for an unassociated purpose, we notify you.

4. DISCLOSURES OF YOUR PERSONAL DATA

Third-parties linked with us might get your personal information through us. Some of them are mentioned below:

1 Internal Third Parties: Companies connected with us which act as joint controllers with AirwaysTicket; offer IT and system administration services or undertake leadership reporting.

2 External Third Parties

• Companies offering travel services including hotels, airlines and similar concerns to complete your booking request.
• Service providers or data processors based out in the EEA or European Economic Area situated in the UK.
• Parties or companies with whom we transfer, share, sell, or merge our assets or business. We may purchase other businesses or collaborate with them and provide your personal details to their employees if needed according to the law.

Every third-party company collaborated with us adhere to the security of your personal information and treat it under the law as stated under this document of data protection policy. We do not permit third-party service providers to utilize your personal information for another purpose except the one stated under our instructions.

5. INTERNATIONAL TRANSFERS

At AirwaysTicket, we share your personal data among the company employees. This includes sharing your data outside the EEA.

We make sure that your personal data is protected as we respect your privacy and follow the same measures to process your data. They are known as “binding corporate rules”. Read the European Commission carefully for complete information.

Our third parties including hotels and airlines are based outside the EEA. They use your personal information and share it outside the EEA. If we share your data out of the EEA, we make sure the same level of shielding is given. Here are the following protections which we execute:

• Sharing your personal details with the United States’ travel service suppliers but only if they are linked with the EU-US Privacy Shield. In case of yes, they provide the same level of protection to personal details shared between Europe and the United States.
• Providing your personal information with countries chosen to offer a higher level of safeguarding to the set of data by the European Commission.
• Sharing your personal data with service providers approved by the European Commission. You get the similar level of protection as it is provided in Europe. For any further details on the same: go through the European Commission.

In some situations, we conclude that sharing your personal details is mandatory for the contract between you and us. For example, we will inform you of your consent about the circumstance where we are making your booking through a third-party travel service provider outside the EEA. If you require any other information about the ways we share your data outside the EEA, you can give us a call and ask your query.

6. DATA RETENTION

We hold your personal information with complete safety for as long as we may need. The main reason to keep your details with us is to provide all the services and arrangements you asked for, including legal, accounting or reporting requirements. To determine the exact retention period of your personal details, the risk of harm due to unauthorised usage is contemplated as the deciding factor for the disclosure of your personal information. Your earlier saved personal information is beneficial for us in offering better service and experience when you access our site to book with us again. According to the law, we are allowed to hold your personal data for not more than 6 years. Post that, you as a customer can request us to delete your personal data from our database which is possible for tax purposes. If you do not book with us within 6 years, we may delete your personal data without any prior notice. We may use your personal details for research and statistical purposes. Moreover, we may not notify you before using your personal details.

7. DATA SECURITY

We take various security measures helping us in restricting your personal details from being accidentally used in an unauthorized manner. Our employees and third-parties linked with us are restricted from using your personal information for any reason. In case they need your personal information, they use your information as per our commands and are liable to confidentiality under this data protection policy.

8. YOUR LEGAL RIGHTS

You are given some rights under particular data protection policies related to your personal data. The following are listed below:

• Make a data subject access request (to use your personal information). In this policy, you are given a copy of your personal information we keep safe and you can make sure that all the details mentioned are being used and processed in an ethical way as per the data laws.
• Make a request to modify or correct your personal information. As per this policy, you are given a complete right to make amendments against any inaccurate set of data. We will check the accuracy accuracy of new details and then, will do what is needed.
• Make a request to delete your personal information from our database. You need no excuse to get it done and ask us to stop going further with it.

Note that, in case we are not able to perform in line with your personal details deletion request due to some legal reasons, we will notify you at the time of the request made, if possible.

We analyse your circumstance under which you questioned our processing and count on your interest while using your personal details. Please note that this objection or questioning should have a strong reason and if not, it might impact your fundamental right. Having any issues regarding direct marketing? We will accept your right to object our process. In similar circumstances, we may show that we are legally authorized to process your details.

Also, you may restrict your personal information’s processing. As per the following reasons, you may request AirwaysTicket (us), to stop the processing of your personal details:

(a) to save your personal data even if we do not need it, exercise or defend legal claims,

(b) to maintain the accuracy of the data,

(c) unlawful use of personal data, or

(d) you have an issue with the use of your details

It is your choice to restrict us or withdraw from your consent any time to go forward with your personal information. Although, it will not affect the process carried out before your withdrawing from your consent. You will be informed about the same while withdrawing. As per your decision of withdrawing, we will not be able to offer any of our services to you. Contact us if you still want to go forward with your withdrawing and use any of your rights mentioned above.

WHAT WE MAY REQUIRE FROM YOU

We may request or ask for a certain set of information for the assurance of your identity and make sure that you hold every right to access your rights or personal data. It is a security measure to make sure your personal information is not disclosed to anyone having no legal rights on it.

TIME LIMIT TO RESPOND

We revert to all the legal requests within a month from where the travel request has been initiated. In some cases, it may go beyond a month to respond if your request is complex or in case of multiple requests. We ensure that you are informed in such cases.